Objective
To create a platform for addressing cellular network quality issues faced by users. To allow network operators to identify and mitigate issues and reduce subscriber churn.
Problem Statement
- Cellular networks overloaded and increasingly unreliable
- Quality of user experience is largely subjective and lacks a precise metric
- Difficult to compare quality of experience provided by different operators due to lack of an objective metric
- Operators engaging in price wars and not motivated enough to compete on quality
Solution
- Give the end users complete transparency into their quality of experience
- Give them a precise metric using which they can quantify their quality of experience
- Enable users to pick the best operator based on their patterns of movement and usage
- Enable operators to compete on quality to retain their customers and to acquire new customers
- Provide regulatory authorities (Eg: TRAI in India) with unbiased reports on the quality of experience provided by different operators
Key Features
- Dashboards for users, communities and operators giving them key insights into network performance enabling them with information to pick the best operator, and for operators to retain users and acquire new customers
- Customer engagement tool for operators where they can track, segment and engage with customers with intent to retain their highest ARPU consumers and to acquire new customers who are prime targets based on data
AI Enabled Solution
Our product includes deep learning models that automatically score voice call quality, record call drops and data speeds experienced by the end users.
With the data we gather we will establish a ‘Baseline’ model of user movement patterns, signal quality, typical data speeds voice quality etc through the day. We will build anomaly detection algorithms that detect whenever the observed pattern is off the baseline pattern by a threshold. This can be used as an early warning system for extraordinary events such as terrorist attacks, natural calamities, signal jamming attacks etc
Website Design
Landing page - Mobile Web and Desktop
Problem indication for Users
Problem indication for Community
Problem indication for Providers
Summary and Detailed Network Performance Dashboards
Get summary report cards that compares your operator's performance against other operators in the same area.
Explore your activity in detail with location based highlight of network problems.
